A consumer court ruled that the pot engaged in’ illegal trading practices.’ A consumer court ordered ITC Limited to pay a customer 1 lakh in compensation.
The supplicant, P Dillibabu of Chennai, indicted the company of defrauding its consumers to the tune of about 30 lakh per day.
The allegation was grounded on an incident that passed in December 2021. The situation Dillibabu, who was visiting Manali, bought two dozen’ Sun Feast Marie Light’ biscuits from a retail outlet.
When he opened the packets, he discovered one biscuit less in what the packaging announced as a 16- biscuit pack. He addressed both the retailer and ITC for an explanation, but neither handed one.
In his complaint, Dillibabu stated that each biscuit cost 75 paise and that the company produced roughly 50 lakh packages every day.
According to the complaint, back- of- the- envelope computations indicated that the Kolkata- grounded establishment was defrauding the people of Rs 29 lakh every day.
ITC maintained in court that the particular product was vended only on the base of its weight, not the number of units contained within it.
It stated that the advertised net weight of the goods in this case was 76 gram. The commission, on the other hand, delved it and discovered that it counted only 74 gram.
The replier’s counsel cited the Legal Metrology Rules, 2011, which allow for a maximum respectable mistake of4.5 gram forpre-packaged goods; still, the judge dissented, stating that this was only applicable to’ unpredictable’ particulars.
On August 29, the court set up ITC shamefaced of’ illegal marketable practices,’ ordering it to stop dealing that particular batch of biscuits. In addition, the judge ordered the establishment to pay the consumer 1 lakh in compensation.
